House Rules

Operating hours of the lobby:

8:00 am – 8:00 pm: After the operating hours, you can contact us with the mobile number that we provide you in the room.


Deposit Policy:

A deposit of Php 2,000 for the first 3 nights of the stay will be required to cover up the other charges; refundable upon check out.  Make sure to present the voucher to claim the deposit.


Pet Policy:

In accordance with the Condominium’s House Rules, No pet(s) are allowed inside the unit.


No-Smoking Policy:

In accordance with the Executive Order No. 26 that took effect July23, 2017 nationwide, all units are non – smoking.  For violation of this policy, a fee of Php 5,000.00 or more will be charged to cover the cleaning and washing of all linens, curtains etc. in the unit.


Damage to Property:

The Owner of your unit has graciously allowed you the use of their unit.  Guests are expected to treat the premises well.  Guests will be held responsible for any loss or damage in the unit caused by themselves, their guests, or any person during the period of occupancy.  During the check-out process, please allow a minimum of fifteen (15) minutes for our associates to do the room clearing.  Stained and damaged linens will be charged accordingly.


Lost Key Charges:

Main door metal key charge – Php 1,000.00

RFID card charge – Php 1,000.00

Plus applicable service fees and after hour charges.


Maximum allowed occupant in a unit:

Studio unit – 4 persons (Two adults and two children)

One bedroom unit – 6 persons (Four adults and two children)

Two bedroom unit – 6 person (Four adults and two children)

Additional person(s) will be charged Php 1,000.00 per night plus applicable taxes and fees.


No Party Policy:

While we acknowledge visits, a maximum of 4 visitors at one time are allowed until 10:00 PM only.  A charge of Php 1,000.00 per person will be assessed.  All fees are subject to applicable taxes and fees.


Pool Usage:
Pool pass is required when using the swimming pool. Just present a valid ID and the room No. to get one. Maximum of 2 person per room are allowed.


Adapters and Electric Current:

All room outlets are on 220 volts.  An “Always On” outlet is available near the working desk and kitchen sink area.  Adapters are available upon request for purchase at Php 150.00.  Please proceed at the ground floor Horizons Stay reception office for assistance.

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